Being in public practice means having to communicate with a diverse range of people. Communications range from the simple (“Good morning, how are you today?”) to the complex (“Let me explain to you why the bank has called your loan.”).  

Most public practitioners’ relationships succeed or fail as a consequence of the skills level with which they communicate. You need to know how to communicate clearly and productively. If you can’t do that, then your communications will likely generate tension, conflict, reduced productivity and income losses. 

This 1/2 day workshop, is an overview of the basic principles of effective communication as they apply in a public accounting practice.

TOPICS INCLUDE:

           Poor communications

           Communications barriers

           Listening

           Silence

           Feedback

           Words

           Cybertalk

Special note:
This material can be delivered as a one-on-one coaching assignment.